Customer Support Policy

If you require assistance or have any inquiries, our customer support team is here to help. You can reach us through the following channels:

• Email: support@thecre8tivgroup.com
• Phone: +1 (413) 366-1688

We strive to respond to all customer inquiries promptly. Our expected response times are as follows:

• Email: Within 24 hours
• Phone: Immediate response during business hours

Our goal is to resolve your issues as quickly and efficiently as possible. Expected resolution times may vary depending on the complexity of the issue:

• Simple Issues: Within 48 hours
• Moderate Issues: Within 3-5 business days
• Complex Issues: Within 7-10 business days

We will keep you informed of the progress and provide updates if the resolution time is expected to exceed these timeframes.

If you are not satisfied with the initial resolution or if your issue requires further attention, you can request an escalation. Our escalation process is as follows:

• Step 1: Contact our support team and request escalation
• Step 2: Your issue will be reviewed by a senior support specialist
• Step 3: A resolution plan will be communicated to you within 2 business days

We value your feedback and use it to improve our services. After your issue is resolved, you may be invited to provide feedback on your support experience. Your input helps us to enhance our support processes and better serve you in the future.

Our customer support team is available during the following hours:

• Monday to Friday: 9 AM - 5 PM (EST)
• Saturday and Sunday: Closed

Support inquiries received outside of business hours will be addressed on the next business day.

Thank you for choosing The Cre8tiv Group. We are committed to providing you with the highest level of customer support and ensuring your satisfaction with our services.